It’s a more interesting question than it seems on the surface, particularly when you throw in the “banned from shopping at all” part of the equation. Today’s analytics make it pretty easy to see who the serial returners are and make the length of the ban appropriate. Although, I think all retailers are getting used to the idea that you can’t please everybody anymore, especially on social media. The downside of bans for retailers is that chronic returners are going to typically be chronic complainers, and if they have a large social media network, that spells trouble. “The customer is always right” was a great slogan years ago, but I would apply it only within reason in today’s world. And high-end clothing gets returned, too, sometimes after clearly being worn to a party. A few shoppers at a high-end retailer I am familiar with return fragrance bottles that are half gone and luxury candles that are half burned, saying they didn’t like the scent. It is a small percentage of shoppers who cause the problem, but it can be a major problem. Chronic returners are like chronic complainers, only worse. Lifetime bans may be a bit much for all but the worst cases, but retailers face a major problem of theft, fraud and serial returns. Amazon Closes Accounts En Masse – Consumerist.My account has been closed – Amazon Forum.Banned From Amazon for Life – Livia Washburn Blog.Think Twice Before Returning Items To These Five Stores – Money Talk News.Amazon have banned me for too many returns! –.Retailers tracking what customers return – USA Today.Many retailers have been tracking customer returns for years – often through third-party parties – to detect fraud as well as chronic returners. HSN and QVC likewise have lifetime ban for excessive returns, according to reports. Your account has been closed, and you will no longer be able to shop in our store." However, the rate at which such problems have occurred on your account is extraordinary, and it cannot continue. In the normal course of business, we expect there may be occasional problems. Many reports indicate Amazon bans people from shopping at all on for excessive returns.Ī letter on an Amazon buyers forum purportedly from Amazon Executive Customer Relations in answer to a complaint about being banned stated, "A careful review of this account and related ones shows you’ve requested refunds and replacements on a majority of your orders for a variety of reasons. Lowe’s, Home Depot, Victoria’s Secret, and eBay are also among those who reportedly ban customers from returns after reaching certain limit.Īmazon reportedly maintains a much stricter policy. After not returning any items for a year, he claimed to have been banned again in January 2014 for returning a single unopened Blu-ray. On a forum on, one man claimed he was banned from returns from 90 days by Best Buy in January 2013 after returning three Samsung TVs that all had dead pixels and/or vertical banding on arrival. Best Buy warns in its return policy: "Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days." In its return policy, Saks warns: "To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at Saks Fifth Avenue or at ."Īcross the internet, Best Buy is particularly known for frequently banning customers for 90 days due to excessive returns. She worked at a fashion house and would "borrow" items for design ideas. The other individual was banned from Saks for returning more merchandise than she bought. Target doesn’t say anything about potential bans in its return policy. The high number was due to the theme of a birthday party for 20 kids - with three gifts per goodie bag - being changed. But the ban for one year came after she returned 60 items at once. One, who got banned at Target, was admittedly a somewhat frequent returner. I know two people who have gotten banned. In some cases, a few online retailers are banning these problem customers from shopping at all. Excessive returners are being banned by some retailers from returns for 90 days to a year.
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